CMAS Secret Shopper: New York City Update

On June 26, 2012, in CMAS & Mobile Alerts, by with SRA International

This past January, AWARE posted an article summarizing our visits to the big four carriers’ (AT&T, Sprint, T-Mobile, and Verizon) retail locations on the Upper East Side in New York City. This week, we visited some additional retail locations in New York City – this time in downtown Manhattan – to learn about the four carriers’ current efforts to inform customers about CMAS and how it relates to the carriers’ services and devices. Continue reading »

Back in January, we at AWARE compiled a list of resources provided by wireless carriers on the Commercial Mobile Alert Service (CMAS), including lists of CMAS-capable devices sold by each carrier. Since then, the rollout of CMAS (also known as Wireless Emergency Alerts, or WEA) has begun, and, not surprisingly, participating carriers have provided more information to customers on the system, as well as updated lists of handsets that will be able to receive a CMAS message.

CTIA has published a helpful collection of information from several participating carriers. Below are links to each carrier’s page on CMAS/WEA, as well as a listing of available CMAS-compatible devices, if the carrier has published these. Continue reading »

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As we mentioned in a recent article, the Federal Communications Commission (FCC) announced that wireless carriers not fully opted into the Commercial Mobile Alert Service (CMAS, also known as Wireless Emergency Alerts, or WEA) must notify their customers of this status by May 15, 2012–about five weeks after the April 7th initial rollout of CMAS.

On the other hand, those carriers who have decided to carry CMAS messages are beginning to notify their customers of their status in a variety of ways. Continue reading »

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WEA LogoLast week, Verizon Wireless conducted a large-scale test of the Commercial Mobile Alert Service (CMAS, also known as Wireless Emergency Alerts, or WEA). As we approach the deployment of CMAS in April 2012, more testing of this system is likely to occur. Customers should understand that any CMAS messages they receive are only a test. However, mobile customers will surely be looking for additional information on CMAS if and when they receive a message.

If you do receive a message and would like to learn more, we recommend first contacting your wireless carrier’s customer service line. The carriers will have the most accurate information about testing, and the customer service representatives are likely trained in responding to these questions. Continue reading »

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CMAS Secret Shopper: New York City

On January 30, 2012, in CMAS & Mobile Alerts, by with SRA International

WEA LogoGiven New York City’s status as the first in the U.S. to test (and soon deploy) CMAS, we wondered if the big four carriers’ local retail stores were ready to tell customers about CMAS. To find out, we armed ourselves with CMAS/Wireless Emergency Alert (WEA) information printed from each of the carrier’s own websites and visited two Upper East Side retail stores for AT&T, Sprint, T-Mobile, and Verizon this week for part one of our CMAS Secret Shopper Series.

The overall conclusion: there’s a general lack of awareness about CMAS in the carriers’ retail locations.
Continue reading »

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